[2010_Include_Web_Demo_Schedule.html]
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Support Policy
Included with your purchase of GLD is technical support
for installation of software on your system. This support includes phone based or web based support
and is limited to a reasonable amount of time, as solely determined by
TDI, to assure that your system is properly installed and operable. This support does
NOT apply to design assistance.
Design assistance is available with a service contract, please contact us if you are interested in these services. Acceptance of any technical support indicates that you have read and accepted these terms.
We will answer your questions in English.
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Current GLD2010 revision build number: 7.1.51
(Final Production Build. Next update will be GLD2012) |
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| Self Support Areas - Try these first | |
| GLD Support Desk: | Support Desk |
| FAQs: | Frequently Asked Questions |
| Network Dongle Information: | www.groundloopdesign.com/dongle |
| External Loads Programs: | HAP; Trace; IES; LEAD Plus |
| Download Prior Versions: | Setup Files for Previous Versions |
| Training and Tutorials | |
| Short Tutorial Videos: | Tutorial Videos - See Modules at Work |
| GLD Related Training: | Classes Available |
| Direct Contact Methods | |
| Phone | (763) 479-3638 |
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| Request Technical Support | Support Request Form |
We will respond to email and web submissions within 24 hours.