*******************************************************************************
Name:            Garret Fundress
company:         Hendrichson Enery Services
city:            Portabello
state:           NB
country:         Canada
email:           kisacho@hotmail.com
phone:           202 431 2084
contact:         Email
version:         GLD 2009/version 6
submit.x:        20
submit.y:        4
Remote Name:     71.142.68.147
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727)
Date:            July 28, 2009
Time:            11:16 AM

problem:

Hi,

I am wondering if this tech support system works. 

Thank you.
*******************************************************************************
Name:            Steven Carpenter
company:         Alvine Engineering
city:            Omaha
state:           NE
country:         United States of America
email:           scarpenter@alvine.com
phone:           402-346-7007
contact:         Phone
version:         Design Premier Network Version 5.1.13
submit.x:        16
submit.y:        3
Remote Name:     98.175.193.162
HTTP User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.0.13) Gecko/2009073022 Firefox/3.0.13 (.NET CLR 3.5.30729)
Date:            August 14, 2009
Time:            09:05 AM

problem:

I recently installed this program on a users tablet using Windows XP Tablet Edition.  Once installed, he has been having problems with various things.  One problem he has is saving.  It says that he has a version of the program that is a trial, but I know that he has the full version.  When I install the program, I pasted a nethasp.ini file into the C:\Program Files\Gaia Geothermal\Ground Loop Design Premier folder.  Please contact me as soon as possible as this is a critical priority issue.

Thanks,

Steve Carpenter
*******************************************************************************
Name:            Brian
company:         Signature Engineering, Inc
city:            Eagle
state:           ID
country:         USA
email:           bhansen@signatureeng.com
phone:           208-938-1267
contact:         Phone
version:         6.6.1
submit.x:        57
submit.y:        14
Remote Name:     71.39.115.242
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Date:            September 22, 2009
Time:            09:38 AM

problem:

1. Interface with HAP.
2. No ability to model a "pump-and-dump" system.
*******************************************************************************
Name:            Mike Kramer
company:         Geothermal Systems of Colorado
city:            Lakewood
state:           co
country:         USA
email:           m.kramer@geosysco.com
phone:           303-551-9302
contact:         Email
version:         pro 9
submit.x:        34
submit.y:        11
Remote Name:     64.207.36.169
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; FBSMTWB; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8)
Date:            September 22, 2009
Time:            03:38 PM

problem:

depth of wells is coming out way too high for rough depth i know it should be, basically double.  Also having trouble understnding pump selection, it does not let me pick the # of heat pumps?
*******************************************************************************
Name:            Richard Sanders
company:         Hurst-Rosche Engineers, Inc.
city:            Marion
state:           IL
country:         USA
email:           RSanders@hurst-rosche.com
phone:           618-998-0075
contact:         Email
version:         2009
submit.x:        40
submit.y:        15
Remote Name:     98.108.59.179
HTTP User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.8) Gecko/2009032609 Firefox/3.0.8 (.NET CLR 3.5.30729)
Date:            September 29, 2009
Time:            10:14 AM

problem:

Browse to a .gld file saved in project folder,  appears to load and can review the entries/settings.
 
However, when I attempt to Print the report (concise or detailed, doesn't matter), I get an error:
popup title: rptBHShort
alert: "Failed getting Rowset(s) from current data source"
*******************************************************************************
Name:            Roger Simpson
company:         Géothermie du Québec
city:            Valleyfield
state:           qc
country:         Canada
email:           geothermiequebec@distributel.net
phone:           5142369983
contact:         Phone
version:         1234
submit.x:        17
submit.y:        6
Remote Name:     70.25.178.229
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Date:            October 09, 2009
Time:            11:32 AM

problem:

Hello,
If I want to calculate a pool in the total lenth of the loop how would I do that. The pool is only heated in the summer.
Thanks Roger
*******************************************************************************
Name:            Walker Jones
company:         EMC Engineers
city:            Lakewood
state:           CO
country:         USA
email:           wjones@emcengineers.com
phone:           3039741226
contact:         Email
version:         5.3.1 Premier
submit.x:        29
submit.y:        14
Remote Name:     66.89.121.68
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; Windows-Media-Player/10.00.00.3990; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)
Date:            October 12, 2009
Time:            11:57 AM

problem:

When I simulate without a heat pump selected I get heating and cooling performance info.  However, when I select a heat pump I get only cooling performance info.  Why is it that I can't get both heating and cooling performance when I select the appropriate heat pump to model?  I'm afraid to use the cooling results because the heating results might be worse.  
*******************************************************************************
Name:            James Cook
company:         GeoLoop Contractors, Inc.
city:            Hampton
state:           Georgia
country:         USA
email:           jamesgeoloopinc@aol.com
phone:           770-378-4323
contact:         Phone
version:         Ground Loop Design
submit.x:        36
submit.y:        5
Remote Name:     173.136.244.210
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
Date:            October 27, 2009
Time:            03:51 PM

problem:

How do I log on as administrator?
*******************************************************************************
Name:            David Banks
company:         Holymoor Consultancy
city:            Chesterfield
state:           Derbyshire
country:         UK
email:           david@holymoor.co.uk
phone:           +44-1246-230068
contact:         Email
version:         GLD 2009 Premier Financial Edition
submit.x:        43
submit.y:        5
Remote Name:     84.92.150.226
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Date:            November 18, 2009
Time:            06:21 AM

problem:

Regarding the horizontal design module (using Average Block Loads), the design works toward a "desired fluid entry temperature". I am having doubts about what this means ! I am led to understand that the horizontal module does not use monthly loads, but merely constructs a "worst case" daily load distribution for the month with the maximum heating load. Is this correct??

Is then the "Unit Inlet Temperature" the absolute minimum fluid temperature during the design day (equivalent to "peak_min" in EED), or is it more akin to an average fluid entry temperature ("Base_min" in EED).

Furthermore, if the horizontal module does not use monthly loads, but if the simulation period is set to 1 year...does the programme run these worst case daily loads for a full year's simulation?? If so, then surely it will result in an excessive trench length (because it does not consider the lower load months???).

Yours, in anticipation of a swift response

Dave Banks
*******************************************************************************
Name:            Jim Mayne
company:         Deerwood Technologies
city:            Deerwood
state:           MN
country:         USA
email:           jmayne@deertech.com
phone:           2185345357
contact:         Email
version:         2.1
submit.x:        41
submit.y:        8
Remote Name:     216.251.178.149
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30618; MS-RTC LM 8)
Date:            January 30, 2010
Time:            07:15 PM

problem:

test support form
*******************************************************************************
Name:            Dan Micheal
company:         Clear Creek Environmental
city:            Lebanon
state:           OH
country:         USA
email:           clearcreekservice@yahoo.com
phone:           800-299-4257 toll free
contact:         Phone
version:         Gaia Residential - Ground Loop Design
submit.x:        39
submit.y:        15
Remote Name:     74.5.150.220
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Date:            February 11, 2010
Time:            02:41 PM

problem:

I wish to purchase program. However, I noticed that trench length decrease as soil becomes drier. This definitely seems backwards.
Is this a trial version problem?
*******************************************************************************
Name:            Dan Micheal
company:         Clear Creek Environmental
city:            Lebanon
state:           OH
country:         USA
email:           clearcreekservice@yahoo.com
phone:           800-299-4257 toll free
contact:         Phone
version:         Gaia Residential - Ground Loop Design
submit.x:        36
submit.y:        17
Remote Name:     74.5.150.220
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Date:            February 11, 2010
Time:            02:46 PM

problem:

I wish to purchase program. However, I noticed that trench length decrease as soil becomes drier. This definitely seems backwards.
Is this a trial version problem?
*******************************************************************************
Name:            Rebecca Allen
company:         Primera Engineers
city:            Chicago
state:           IL
country:         USA
email:           rallen@primerachicago.com
phone:           312-606-0910
contact:         Email
version:         GLD 2009 Premier with Financial
submit.x:        28
submit.y:        5
Remote Name:     38.98.151.50
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Date:            April 20, 2010
Time:            12:59 PM

problem:

When we input our monthly loads into GLD, do they need to already have taken into account the compressor heat by crediting the heating load and increasing the cooling load?
Or does GLD take compressor heat into account based on the heat pump selected for the design?
*******************************************************************************
Name:            Per Jones
company:         Interface Engineering
city:            seattle
state:           wash
country:         usa
email:           pjones@ieice.com
phone:           206.753.6020
contact:         Phone
version:         5.3.1
submit.x:        49
submit.y:        10
Remote Name:     207.170.220.122
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Date:            April 22, 2010
Time:            07:38 AM

problem:

how do i determine the pond size is adequate for a pond loop
*******************************************************************************
Name:            Brendan ONeill
company:         Teknika-HBA
city:            Montreal
state:           QC
country:         Canada
email:           b.oneill@lbcd.org
phone:           514-339-1500
contact:         Email
version:         5.1.14
submit.x:        45
submit.y:        8
Remote Name:     70.54.253.10
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2)
Date:            May 31, 2010
Time:            06:25 AM

problem:

I have simulated a building in HAP (Carrier), and thus have the hourly loads for the peak cooling design day. 

I understand that it is better, or more accurate, to enter the 4-hour averages of the load throughout the day into the 'Design Day Loads' menu.

However, there is a big discrepancy between whether I use the 'monthly loads' module and transfer the loads to the design day. 

Further, for my peak heating day, I do not understand why only one 4-hour block of the day contains the peak load, whereas this load may be active all day long.

Could you perhaps comment on the calculation within the software, and why on a peak heating day one woudl only consider a single 4-hour period and not the whole day?

As for the cooling load, can you comment on whether it is more accurate - or necessary - to manually enter the 4-hour averages throughout the day, if one has the hourly design day loads.

Your help is apprecaited.
*******************************************************************************
Name:            James Moye
company:         E.K. Fox & Associates
city:            Fairfax
state:           VA
country:         USA
email:           JEMoye@ekfox.com
phone:           703-448-6612
contact:         Email
version:         Ground Loop Design Premier Financial Edition Version 6.6.1
submit.x:        45
submit.y:        7
Remote Name:     65.222.154.66
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Date:            July 06, 2010
Time:            06:37 AM

problem:

I have created an external .txt file for an irregularly shaped bore field.  When I try to load this file, an error message comes up saying "Grid File Verification Error".  I can't figure out what the problem is.  Thanks for the help.