www.groundloopdesign.com

SUPPORT

Welcome to our support area
Please take a moment to share your questions, suggestions. Before contacting us please read the product help file.

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Upgrading to GLDTM Version 2009

After you download and install the new version of the program, please follow these instructions for updating your license key:

  1. Attach your current license key to your computer's USB Port;
  2. Navigate to C:Program Files/Gaia Geothermal/ GLD2009/Extras;
  3. Run the FirmWareUpdate executable while the license key is attached to the computer;
  4. Look for an "Update Success" screen
  5. Next, run the GLDLicenseUpdater.exe that can be found in the same folder.  Collect the key information, save the "yourcompanyname".c2v file and then email it to:

    sales@GroundLoopDesign.com;
  6. We will respond promptly with the key activation code.

Thank you again for your order!

If you need further instructions please download the GLD 2009 Getting Started Guide;  For more information on version 2009 visit our support page.

To view Dongle (Hardware Lock) warranty information click the following link:
Warranty Information