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Support Policy
Included with your purchase of GLD is technical support
for installation of software on your system. This support includes phone based or web based support
and is limited to a reasonable amount of time, as solely determined by
TDI, to assure that your system is properly installed and operable. This support does
NOT apply to design assistance.
Design assistance is available with a service contract, please contact us if you are interested in these services. Acceptance of any technical support indicates that you have read and accepted these terms.
We will answer your questions in English.
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Current GLD Software:
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| Self Support Areas - Try these first | |
| GLD Technical FAQs: | Frequently Asked Questions |
| GLD Resources: | Product Manuals; Upgrade and Support Info |
| Network Version Information: | Network Installation; HASP Keys; Network Support |
| External Loads Programs: | HAP; Trace; IES; LEAD Plus |
| Download Prior Versions: | Setup Files for Previous Versions of GLD |
| Training and Tutorials | |
| Short Tutorial Videos: | Tutorial Videos - See Modules at Work |
| GLD Related Training: | Classes Available |
| Webinars: | Various topics and presenters |
| Other Self Help Tools: | Skill Builders |
| On Line Forum | The forum has been shut down due to online spammers that have abused the site. Automated scripts can make hundreds of posts each hour and it cannot be managed manually. Sorry to lose such a valuable tool!! |
| Direct Contact Methods | |
| Phone | (763) 479-3638 |
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| Request Technical Support | Support Request Form |
We will respond to email and web submissions within 24 hours.